Thursday, January 29, 2009
Monday, January 26, 2009
Google's Rumored GDrive May 'Kill' the PC
Google's rumored "GDrive," a service that would enable users to access their PCs from any Internet connection, could kill off the desktop computer, Britain's Observer newspaper reports.
The GDrive, unconfirmed by Google and long rumored, may finally launch this year, with some tech news sites calling it the "most anticipated Google product so far."
The Google drive would shift away from Microsoft Window's operating system, in favor of "cloud computing," where storage and processing is done in data centers. Users would no longer have to rely on their computers' powerful hard drives.
Home and businesses have already been turning toward Web-based services, such as e-mail — including popular services Hotmail and Gmail — and photo storage, such as Flickr and Picasa.
Users would no longer have to worry about their hard drives crashing, since data would be saved on the Web, and can be accessed from any machine.
With the GDrive, a PC would be a device acting as a portal to the Web, enabling users to think of their computer as software rather than hardware.
Google refused to confirm the GDrive, but acknowledged the growing demand for cloud computing.
"There's a clear direction ... away from people thinking, 'This is my PC, this is my hard drive,' to 'This is how I interact with information, this is how I interact with the web,'" Dave Armstrong, head of product and marketing for Google Enterprise, told the Observer.
The GDrive, unconfirmed by Google and long rumored, may finally launch this year, with some tech news sites calling it the "most anticipated Google product so far."
The Google drive would shift away from Microsoft Window's operating system, in favor of "cloud computing," where storage and processing is done in data centers. Users would no longer have to rely on their computers' powerful hard drives.
Home and businesses have already been turning toward Web-based services, such as e-mail — including popular services Hotmail and Gmail — and photo storage, such as Flickr and Picasa.
Users would no longer have to worry about their hard drives crashing, since data would be saved on the Web, and can be accessed from any machine.
With the GDrive, a PC would be a device acting as a portal to the Web, enabling users to think of their computer as software rather than hardware.
Google refused to confirm the GDrive, but acknowledged the growing demand for cloud computing.
"There's a clear direction ... away from people thinking, 'This is my PC, this is my hard drive,' to 'This is how I interact with information, this is how I interact with the web,'" Dave Armstrong, head of product and marketing for Google Enterprise, told the Observer.
Wednesday, January 21, 2009
Skipping Your Computer’s Warm-Up Time [The Mossberg Solution]
The time it takes to boot up a computer can be a source of frustration — especially if you’re in a rush and just want to log on, get information and move on with your day. If televisions took as long as PCs take to start working, we’d miss game-winning touchdowns. Slow boot-up times are especially common with the Windows Vista operating system.
One way to evade slow boot-up syndrome is to use a special operating environment that performs a handful of basic tasks and works as an alternative to Windows. If installed on your computer, a system like this can start up instantly when you press your PC’s power button — like turning on a TV.
Phoenix Technologies Ltd. (PTEC) and DeviceVM Inc. both offer popular quick-start environments. Phoenix offers two solutions, called HyperSpace Dual and HyperSpace Hybrid, for five PC manufacturers, including Lenovo, Toshiba and Acer. DeviceVM’s product, called Splashtop, comes preloaded on PCs from Asus, VooDooPC and Lenovo, and each brand calls this feature something different, like “Quick Start” on a Lenovo laptop. I used HyperSpace Hybrid on a Lenovo ThinkPad X301, but didn’t get a chance to try Splashtop.
Closed Windows
It’s misleading to say that the Phoenix HyperSpace products offer a faster way to start up your computer, because they don’t actually open Windows, which is your computer’s heart and soul. Instead, they offer a primitive, bare-bones user interface that relies on Web-based applications. For example, you can send and receive email, but only by using a Web-based email program like Gmail or Hotmail. Documents must be created using a program like Google Docs, and when you watch videos, you must use a player like YouTube rather than something like Windows Media Player or QuickTime. Photos can be viewed either via a photo Web site like Flickr or in the HyperSpace browser. Nothing like Word or PowerPoint is available in this slimmed-down environment.
HyperSpace Dual, which costs $40 a year or $100 for three years, operates only one environment or the other (Windows or HyperSpace) at a time and must shut one system down to start the other. HyperSpace Hybrid costs $60 annually or $150 for three years and can run both Windows and HyperSpace side by side. Hybrid users can easily toggle back and forth between systems by pressing the F4 key. If your PC meets the required specifications, you can download a 21-day free trial of HyperSpace Dual or Hybrid from HyperSpace.com.
(DeviceVM’s Splashtop doesn’t run side-by-side with Windows, so is more comparable to HyperSpace Dual. But it does have features that are currently missing in both versions of HyperSpace, including a music player, photo manager, Skype and an instant-messaging program that works with popular IM services.)
Though Windows exists on the same machine, its contents aren’t capable of synchronizing with the Phoenix quick-start system. So if I wrote and saved a draft of this column in Windows, and opened HyperSpace on my laptop a few days later, I wouldn’t be able to see my column or any other files on the Windows side. And browser bookmarks don’t synchronize with the HyperSpace browser.
In HyperSpace Hybrid, you can download files from the Web, like photos from Flickr, and save them to a My Documents folder. Confusingly, this has nothing to do with the My Documents folder on the Windows side, and Windows can’t view those files. But anything I download to HyperSpace Hybrid (not HyperSpace Dual) can be transferred to and opened in Windows by clicking an option that says “Open in Windows.” This is essentially using Windows as a viewer.
Using Less Power
In addition to zippy start times, Phoenix claims that its quick-start environment doesn’t use as much power as a full operating system like Windows. According to the company, both versions of HyperSpace are capable of improving a machine’s battery life by up to 30% because while HyperSpace is working, Windows is automatically set into sleep mode, fewer things are happening in HyperSpace compared with Windows, and the processor is operating at a lower speed.
Before I could download HyperSpace, I had to make some adjustments to the laptop’s internal startup system, or BIOS, which I did without much trouble by following some clear directions from HyperSpace’s Web page. I also had to change my hard-disk partition to allow for more room so that HyperSpace would fit. When I finally installed HyperSpace Hybrid, its wireless Internet didn’t work at all, and it also shut down the wireless capability on the Windows Vista side of my machine. Phoenix Technologies said these were special circumstances related to my laptop, and that not everyone would have the same experience I did.
Links to Web Apps
The HyperSpace environment has a left-side panel filled with icons that link to Web-based applications like Facebook, Flickr, Amazon (AMZN) and Gmail. It seems odd that a subscription program comes loaded with what could be seen as advertisements. What’s more, none of these widgets can be removed or repositioned in the panel. And users can’t add their own icons linking to Web sites that they like.
In March, the company says an updated version of HyperSpace will be able to synchronize some information between Windows and HyperSpace, like Internet Explorer favorites, and it will include built-in players for DVDs and music, as well as games like Sudoku. The new version also will let people plug a digital camera into their HyperSpace Hybrid PC to view and save photos; now, USB ports are turned off in Hybrid to save battery life, disallowing digital-photo uploads.
If you dread the time-sucking process of booting up your PC just to do a quick Internet search, you might want to try downloading HyperSpace. But the confusing installation process might persuade average computer users to get a laptop with a pre-installed quick-start program or suffer with slow boot times.
Edited By Walter S. Mossberg
One way to evade slow boot-up syndrome is to use a special operating environment that performs a handful of basic tasks and works as an alternative to Windows. If installed on your computer, a system like this can start up instantly when you press your PC’s power button — like turning on a TV.
Phoenix Technologies Ltd. (PTEC) and DeviceVM Inc. both offer popular quick-start environments. Phoenix offers two solutions, called HyperSpace Dual and HyperSpace Hybrid, for five PC manufacturers, including Lenovo, Toshiba and Acer. DeviceVM’s product, called Splashtop, comes preloaded on PCs from Asus, VooDooPC and Lenovo, and each brand calls this feature something different, like “Quick Start” on a Lenovo laptop. I used HyperSpace Hybrid on a Lenovo ThinkPad X301, but didn’t get a chance to try Splashtop.
Closed Windows
It’s misleading to say that the Phoenix HyperSpace products offer a faster way to start up your computer, because they don’t actually open Windows, which is your computer’s heart and soul. Instead, they offer a primitive, bare-bones user interface that relies on Web-based applications. For example, you can send and receive email, but only by using a Web-based email program like Gmail or Hotmail. Documents must be created using a program like Google Docs, and when you watch videos, you must use a player like YouTube rather than something like Windows Media Player or QuickTime. Photos can be viewed either via a photo Web site like Flickr or in the HyperSpace browser. Nothing like Word or PowerPoint is available in this slimmed-down environment.
HyperSpace Dual, which costs $40 a year or $100 for three years, operates only one environment or the other (Windows or HyperSpace) at a time and must shut one system down to start the other. HyperSpace Hybrid costs $60 annually or $150 for three years and can run both Windows and HyperSpace side by side. Hybrid users can easily toggle back and forth between systems by pressing the F4 key. If your PC meets the required specifications, you can download a 21-day free trial of HyperSpace Dual or Hybrid from HyperSpace.com.
(DeviceVM’s Splashtop doesn’t run side-by-side with Windows, so is more comparable to HyperSpace Dual. But it does have features that are currently missing in both versions of HyperSpace, including a music player, photo manager, Skype and an instant-messaging program that works with popular IM services.)
Though Windows exists on the same machine, its contents aren’t capable of synchronizing with the Phoenix quick-start system. So if I wrote and saved a draft of this column in Windows, and opened HyperSpace on my laptop a few days later, I wouldn’t be able to see my column or any other files on the Windows side. And browser bookmarks don’t synchronize with the HyperSpace browser.
In HyperSpace Hybrid, you can download files from the Web, like photos from Flickr, and save them to a My Documents folder. Confusingly, this has nothing to do with the My Documents folder on the Windows side, and Windows can’t view those files. But anything I download to HyperSpace Hybrid (not HyperSpace Dual) can be transferred to and opened in Windows by clicking an option that says “Open in Windows.” This is essentially using Windows as a viewer.
Using Less Power
In addition to zippy start times, Phoenix claims that its quick-start environment doesn’t use as much power as a full operating system like Windows. According to the company, both versions of HyperSpace are capable of improving a machine’s battery life by up to 30% because while HyperSpace is working, Windows is automatically set into sleep mode, fewer things are happening in HyperSpace compared with Windows, and the processor is operating at a lower speed.
Before I could download HyperSpace, I had to make some adjustments to the laptop’s internal startup system, or BIOS, which I did without much trouble by following some clear directions from HyperSpace’s Web page. I also had to change my hard-disk partition to allow for more room so that HyperSpace would fit. When I finally installed HyperSpace Hybrid, its wireless Internet didn’t work at all, and it also shut down the wireless capability on the Windows Vista side of my machine. Phoenix Technologies said these were special circumstances related to my laptop, and that not everyone would have the same experience I did.
Links to Web Apps
The HyperSpace environment has a left-side panel filled with icons that link to Web-based applications like Facebook, Flickr, Amazon (AMZN) and Gmail. It seems odd that a subscription program comes loaded with what could be seen as advertisements. What’s more, none of these widgets can be removed or repositioned in the panel. And users can’t add their own icons linking to Web sites that they like.
In March, the company says an updated version of HyperSpace will be able to synchronize some information between Windows and HyperSpace, like Internet Explorer favorites, and it will include built-in players for DVDs and music, as well as games like Sudoku. The new version also will let people plug a digital camera into their HyperSpace Hybrid PC to view and save photos; now, USB ports are turned off in Hybrid to save battery life, disallowing digital-photo uploads.
If you dread the time-sucking process of booting up your PC just to do a quick Internet search, you might want to try downloading HyperSpace. But the confusing installation process might persuade average computer users to get a laptop with a pre-installed quick-start program or suffer with slow boot times.
Edited By Walter S. Mossberg
Sunday, December 14, 2008
Thursday, November 13, 2008
How to maintain XP after Microsoft ends support
How to maintain XP after Microsoft ends support
Stuart Johnston By Stuart J. Johnston
Microsoft CEO Steve Ballmer said recently that it's OK with him if you want to stick with Windows XP until Windows 7 is available late next year.
XP lovers may still be able to buy a new PC with that operating system installed for another year or so, but unfortunately, Microsoft plans to end most free support for the OS within months.
On that date — Apr. 14, 2009 — millions of PC users, some of whom bought their systems less than a year earlier, will be left in the lurch. These users will have to pay Microsoft for Windows XP support, although downloading critical security patches is expected to remain free of charge.
The end of support is planned despite the fact that consumers can still buy a new PC that runs XP rather than Vista, which was released nearly two years ago. It's ironic that no less a personage than Microsoft chief Ballmer tells users that staying with XP until Windows 7 ships late next year is a viable option.
What's a poor Windows XP user to do?
Third-party vendors pledge XP compatibility
Ballmer has said repeatedly over the past 10 to 15 years that the stiffest competition a new version of Windows confronts in the marketplace is the previous version of Windows. If the previous version is "good enough," then a lot of people won't buy the upgrade. XP just may prove Ballmer right.
According to a study by Gartner, there will be more than 1 billion computers in use worldwide by the end of 2008. The vast majority of them run Windows XP.
In fact, according to an analysis by Web analytics firm Net Applications, some 68 percent of the client computers in use around the world use XP. The OS's closest challenger — Vista — represents just over 19 percent of the worldwide PC market. If these stats are accurate, there are nearly 700 million copies of XP on the planet.
While Vista has been picking up steam in recent months, it has a long way to go to catch up with its older, more mature sibling. Even if Microsoft redoubles its efforts to market Vista, it's unlikely the newer version could pass XP in installed numbers by late 2009, which is when Microsoft officials hint that Windows 7 will be available.
Anyone who uses XP — whether on a new machine or an early-2000s model — has to wonder whether new hardware and software will continue to support the old OS.
The answer is a qualified "yes."
XP's huge installed base helps to ensure that hardware and software companies are continuing to support their existing XP users while also making sure their new products will work with the OS. Every one of several third-party hardware and software firms I checked with claims its new products will be compatible with both Vista and XP.
For now, anyway, losing the support of third-party vendors is far from the biggest threat facing anyone who sticks with XP. The bigger problem is Microsoft's impending free-support cutoff date for the OS.
XP's support has been extended once before
Microsoft's policy is to support each version of its operating system for 10 years. For the first five years, users get "mainstream" support, which combines free help and fee-based services. This is in addition to the standard patches and hotfixes that Microsoft periodically releases.
The second five-year period constitutes "extended" support. During this time, users must pay for support, aside from critical patches that continue to be offered by the company for free.
XP will reach the end of mainstream support on Apr. 14, 2009, despite the fact that Service Pack 3 for XP was released just last spring. (XP first shipped in late 2001, so the end of its mainstream support is coming more than two years later than is typical — a testament to XP's popularity.)
After April 2009, XP moves into the extended-support period, which is expected to last through Apr. 8, 2014.
Under extended support, if you encounter problems installing a security patch or other critical fix, tech support will help you free of charge. Any other help from Microsoft tech support, however, will be on a pay-per-incident basis. Microsoft currently charges $59 per incident for help with operating-system problems.
If you bought a new PC with XP preinstalled, it's important to note that you must contact your PC maker for all support. Microsoft has assembled a list of phone numbers and support sites for major PC vendors.
Even though Microsoft has cut off retail sales of XP, the company will continue to allow PC vendors to sell XP Professional on new systems at least through the end of January 2009.
Today, that's usually done by opting for the vendor's "downgrade" license, which lets the buyer choose between Vista and XP Pro.
For example, Dell Computer says it will sell systems with XP as a downgrade option through 2009 and possibly longer.
There are plenty of XP resources out there
Of course, you aren't stuck with Microsoft when it comes to your XP support options. If you're looking for an XP device driver, and you're not having much luck with the vendors' sites, try browsing through the posts at various PC community forums.
Forums are great places to post questions and (hopefully) receive answers from other users who have experienced the same problems and found solutions. Microsoft's XP newsgroups are a good place to start.
Other useful XP support sites include the TechArena community, BoardReader, and AllExperts.
You'll find all types of XP support from the members of PC user groups, many of which offer live, in-person meetings where participants exchange tips and solutions. Listings for Microsoft user groups are available at the Microsoft Mindshare site.
These are by no means all the support options available to XP users, but they provide a starting point to help you keep XP alive and well until something better comes along — whether another flavor of Windows or something completely different.
Stuart Johnston By Stuart J. Johnston
Microsoft CEO Steve Ballmer said recently that it's OK with him if you want to stick with Windows XP until Windows 7 is available late next year.
XP lovers may still be able to buy a new PC with that operating system installed for another year or so, but unfortunately, Microsoft plans to end most free support for the OS within months.
On that date — Apr. 14, 2009 — millions of PC users, some of whom bought their systems less than a year earlier, will be left in the lurch. These users will have to pay Microsoft for Windows XP support, although downloading critical security patches is expected to remain free of charge.
The end of support is planned despite the fact that consumers can still buy a new PC that runs XP rather than Vista, which was released nearly two years ago. It's ironic that no less a personage than Microsoft chief Ballmer tells users that staying with XP until Windows 7 ships late next year is a viable option.
What's a poor Windows XP user to do?
Third-party vendors pledge XP compatibility
Ballmer has said repeatedly over the past 10 to 15 years that the stiffest competition a new version of Windows confronts in the marketplace is the previous version of Windows. If the previous version is "good enough," then a lot of people won't buy the upgrade. XP just may prove Ballmer right.
According to a study by Gartner, there will be more than 1 billion computers in use worldwide by the end of 2008. The vast majority of them run Windows XP.
In fact, according to an analysis by Web analytics firm Net Applications, some 68 percent of the client computers in use around the world use XP. The OS's closest challenger — Vista — represents just over 19 percent of the worldwide PC market. If these stats are accurate, there are nearly 700 million copies of XP on the planet.
While Vista has been picking up steam in recent months, it has a long way to go to catch up with its older, more mature sibling. Even if Microsoft redoubles its efforts to market Vista, it's unlikely the newer version could pass XP in installed numbers by late 2009, which is when Microsoft officials hint that Windows 7 will be available.
Anyone who uses XP — whether on a new machine or an early-2000s model — has to wonder whether new hardware and software will continue to support the old OS.
The answer is a qualified "yes."
XP's huge installed base helps to ensure that hardware and software companies are continuing to support their existing XP users while also making sure their new products will work with the OS. Every one of several third-party hardware and software firms I checked with claims its new products will be compatible with both Vista and XP.
For now, anyway, losing the support of third-party vendors is far from the biggest threat facing anyone who sticks with XP. The bigger problem is Microsoft's impending free-support cutoff date for the OS.
XP's support has been extended once before
Microsoft's policy is to support each version of its operating system for 10 years. For the first five years, users get "mainstream" support, which combines free help and fee-based services. This is in addition to the standard patches and hotfixes that Microsoft periodically releases.
The second five-year period constitutes "extended" support. During this time, users must pay for support, aside from critical patches that continue to be offered by the company for free.
XP will reach the end of mainstream support on Apr. 14, 2009, despite the fact that Service Pack 3 for XP was released just last spring. (XP first shipped in late 2001, so the end of its mainstream support is coming more than two years later than is typical — a testament to XP's popularity.)
After April 2009, XP moves into the extended-support period, which is expected to last through Apr. 8, 2014.
Under extended support, if you encounter problems installing a security patch or other critical fix, tech support will help you free of charge. Any other help from Microsoft tech support, however, will be on a pay-per-incident basis. Microsoft currently charges $59 per incident for help with operating-system problems.
If you bought a new PC with XP preinstalled, it's important to note that you must contact your PC maker for all support. Microsoft has assembled a list of phone numbers and support sites for major PC vendors.
Even though Microsoft has cut off retail sales of XP, the company will continue to allow PC vendors to sell XP Professional on new systems at least through the end of January 2009.
Today, that's usually done by opting for the vendor's "downgrade" license, which lets the buyer choose between Vista and XP Pro.
For example, Dell Computer says it will sell systems with XP as a downgrade option through 2009 and possibly longer.
There are plenty of XP resources out there
Of course, you aren't stuck with Microsoft when it comes to your XP support options. If you're looking for an XP device driver, and you're not having much luck with the vendors' sites, try browsing through the posts at various PC community forums.
Forums are great places to post questions and (hopefully) receive answers from other users who have experienced the same problems and found solutions. Microsoft's XP newsgroups are a good place to start.
Other useful XP support sites include the TechArena community, BoardReader, and AllExperts.
You'll find all types of XP support from the members of PC user groups, many of which offer live, in-person meetings where participants exchange tips and solutions. Listings for Microsoft user groups are available at the Microsoft Mindshare site.
These are by no means all the support options available to XP users, but they provide a starting point to help you keep XP alive and well until something better comes along — whether another flavor of Windows or something completely different.
Friday, October 3, 2008
Flexible screen could lead to foldable computers
Flexible screen could lead to foldable computers
By Chris Irvine
Last Updated: 12:01am BST 03/10/2008
Researchers have demonstrated a flexible television screen which could result in people folding up their computer and putting it in their pocket.
The design could be used for television and posters, as well as computers, while it could also pave the way for the development of newspaper display technology which would allow readers to upload daily news to an easy-to-carry display contraption.
The concept demo was unveiled by researchers from Sony and the Max Planck Institute in Germany who believe "Rigid television screens, bulky laptops and still image posters are to be a thing of the past".
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It is all organic, flexible and transparent with an extremely low energy requirement, while it has an almost unlimited viewing angle and high efficiency.
There is no need for a backlight and response times are up to 10 times fast than LCDs (liquid crystal displays), meaning ultra-smooth motion without blurring.
Due to the transparency, it is thought multiple layers can be stacked possibly for some types of 3D effects.
Previous attempts at flexible screens are hampered by size and resolution problems, while the image was also affected when the screen was folded.
Moving images on posters, seen in films such as Minority Report could also be a possibility, as well as cereal boxes with talking images.
Researchers told the Journal of Physics: "The displays have excellent brightness and are transparent, bendable and flexible.
"There are practically no display size limitations and they could be produced relatively easily and cheaply compared to today's screens."
In 2006, Sony demonstrated an earlier version of this work, but technical, mechanical and design issues prevented them from mass producing the previous model.
By Chris Irvine
Last Updated: 12:01am BST 03/10/2008
Researchers have demonstrated a flexible television screen which could result in people folding up their computer and putting it in their pocket.
The design could be used for television and posters, as well as computers, while it could also pave the way for the development of newspaper display technology which would allow readers to upload daily news to an easy-to-carry display contraption.
The concept demo was unveiled by researchers from Sony and the Max Planck Institute in Germany who believe "Rigid television screens, bulky laptops and still image posters are to be a thing of the past".
advertisement
It is all organic, flexible and transparent with an extremely low energy requirement, while it has an almost unlimited viewing angle and high efficiency.
There is no need for a backlight and response times are up to 10 times fast than LCDs (liquid crystal displays), meaning ultra-smooth motion without blurring.
Due to the transparency, it is thought multiple layers can be stacked possibly for some types of 3D effects.
Previous attempts at flexible screens are hampered by size and resolution problems, while the image was also affected when the screen was folded.
Moving images on posters, seen in films such as Minority Report could also be a possibility, as well as cereal boxes with talking images.
Researchers told the Journal of Physics: "The displays have excellent brightness and are transparent, bendable and flexible.
"There are practically no display size limitations and they could be produced relatively easily and cheaply compared to today's screens."
In 2006, Sony demonstrated an earlier version of this work, but technical, mechanical and design issues prevented them from mass producing the previous model.
Thursday, September 25, 2008
With CrossLoop, Users Can Get Help From Techie Friend
With CrossLoop,
Users Can Get Help
From Techie Friend
*
By WALTER S. MOSSBERG
Trying to help a less-knowledgeable friend or family member solve computer problems can be very frustrating -- especially if you can't sit with him or her in front of the PC. It can be slow and awkward merely explaining the steps you'd like the other person to perform to diagnose and solve the problem.
The best approach is to control the distant computer remotely -- with the owner's consent -- during the problem-solving session. That way, you can directly manipulate the machine while explaining what you're doing over the phone.
WSJ's Walt Mossberg reviews CrossLoop, a free software that allows users to securely work with other computer users located in different geographical areas. Walt says CrossLoop, which enables you to see the screen and control the mouse and keyboard on a remote computer, is worth a try. (Sept. 25)
There are a variety of services and software that allow such remote control. Tools for doing so are even preinstalled in obscure corners of the Windows and Macintosh operating systems. But many are too complicated for average users -- even those with enough knowledge to help solve common problems. Others cost money, or require you to establish an account with a service, or are aimed mainly at folks seeking unattended access to their own remote computers.
This week, I tested a remote-control product designed specifically for collaborative help sessions solicited by the person seeking help. It is free, simple and can be used without setting up an account. And it also has an added dimension: If you have a problem and lack a tech-savvy friend or relative who can help, the company that makes the software maintains a directory of thousands of geeks who can help you, usually for a fee.
The product is called CrossLoop and can be downloaded at crossloop.com. It currently works only with Windows computers, but the company plans to release a Macintosh version in a few months.
To use CrossLoop, both you and the person you are helping must download and install the free program, a quick and simple process. When you run the program, you are invited to create a free account, which allows you to track your sessions and rate people who help you. But there's a clearly marked Skip button that permits you to use the program with all of its features even without an account.
The software has a very clear, simple interface. It consists of two large tabbed sections: a grey one labeled Share for the person whose machine is to be operated remotely, and a green one labeled Access for the remote operator, called the "helper" by the company.
For security reasons, CrossLoop doesn't allow its users to gain control of unattended machines. The process must begin with a person at the remote machine clicking the Share tab. That click generates an access code that is different for each remote session. The person seeking help then gives that code, usually over the phone, to the helper. The helper then clicks on the Access tab on his or her PC, and types in the code. The person on the other end must confirm that he or she wants to go ahead. Only then is the connection opened.
Once this process is complete, the helper sees a large window replicating the desktop of the remotely controlled machine, and can control that PC using his or her own mouse and keyboard. The helper can even transfer files to the remote machine.
On the other end, the person being helped can be passive or can share control of the computer. At any time, the person being helped can disconnect the session or limit the helper to just viewing the screen rather than controlling it.
The company says that it keeps no record of any of the sessions and that its software encrypts all communication between the two computers involved.
I tested CrossLoop in two scenarios. In one, I used it to help my friend Alan configure his new copy of Microsoft Office to save files in the older Office formats. The remote-control session worked fine, although Alan's Internet connection was so slow that there were long delays in seeing changes occur on his screen.
In the second scenario, I hired one of CrossLoop's listed consultants for $25 to clean up a Sony laptop I own that was running sluggishly. He spent over an hour deleting needless programs and removing others that were unnecessarily set to launch automatically. He carefully consulted me by phone to make sure he wasn't cutting anything I needed or wanted. Again, I considered the session a success.
The only problem I saw in my tests was that when helping someone with a Vista machine, you may have to temporarily disable a security-warning feature called User Account Control, which pops up frequently and cuts off the connection.
CrossLoop eventually hopes to make money by charging the paid consultants in its network a fee. But it doesn't guarantee that they are effective or honest, and merely relies on the ratings of others who have used them. It is theoretically possible for such a person to steal your data or plant malware on your computer.
Still, if you are helping a friend or relative with a PC problem, or are willing to trust a well-rated stranger to give you help, CrossLoop is a simple, effective way to do the job.
Users Can Get Help
From Techie Friend
*
By WALTER S. MOSSBERG
Trying to help a less-knowledgeable friend or family member solve computer problems can be very frustrating -- especially if you can't sit with him or her in front of the PC. It can be slow and awkward merely explaining the steps you'd like the other person to perform to diagnose and solve the problem.
The best approach is to control the distant computer remotely -- with the owner's consent -- during the problem-solving session. That way, you can directly manipulate the machine while explaining what you're doing over the phone.
WSJ's Walt Mossberg reviews CrossLoop, a free software that allows users to securely work with other computer users located in different geographical areas. Walt says CrossLoop, which enables you to see the screen and control the mouse and keyboard on a remote computer, is worth a try. (Sept. 25)
There are a variety of services and software that allow such remote control. Tools for doing so are even preinstalled in obscure corners of the Windows and Macintosh operating systems. But many are too complicated for average users -- even those with enough knowledge to help solve common problems. Others cost money, or require you to establish an account with a service, or are aimed mainly at folks seeking unattended access to their own remote computers.
This week, I tested a remote-control product designed specifically for collaborative help sessions solicited by the person seeking help. It is free, simple and can be used without setting up an account. And it also has an added dimension: If you have a problem and lack a tech-savvy friend or relative who can help, the company that makes the software maintains a directory of thousands of geeks who can help you, usually for a fee.
The product is called CrossLoop and can be downloaded at crossloop.com. It currently works only with Windows computers, but the company plans to release a Macintosh version in a few months.
To use CrossLoop, both you and the person you are helping must download and install the free program, a quick and simple process. When you run the program, you are invited to create a free account, which allows you to track your sessions and rate people who help you. But there's a clearly marked Skip button that permits you to use the program with all of its features even without an account.
The software has a very clear, simple interface. It consists of two large tabbed sections: a grey one labeled Share for the person whose machine is to be operated remotely, and a green one labeled Access for the remote operator, called the "helper" by the company.
For security reasons, CrossLoop doesn't allow its users to gain control of unattended machines. The process must begin with a person at the remote machine clicking the Share tab. That click generates an access code that is different for each remote session. The person seeking help then gives that code, usually over the phone, to the helper. The helper then clicks on the Access tab on his or her PC, and types in the code. The person on the other end must confirm that he or she wants to go ahead. Only then is the connection opened.
Once this process is complete, the helper sees a large window replicating the desktop of the remotely controlled machine, and can control that PC using his or her own mouse and keyboard. The helper can even transfer files to the remote machine.
On the other end, the person being helped can be passive or can share control of the computer. At any time, the person being helped can disconnect the session or limit the helper to just viewing the screen rather than controlling it.
The company says that it keeps no record of any of the sessions and that its software encrypts all communication between the two computers involved.
I tested CrossLoop in two scenarios. In one, I used it to help my friend Alan configure his new copy of Microsoft Office to save files in the older Office formats. The remote-control session worked fine, although Alan's Internet connection was so slow that there were long delays in seeing changes occur on his screen.
In the second scenario, I hired one of CrossLoop's listed consultants for $25 to clean up a Sony laptop I own that was running sluggishly. He spent over an hour deleting needless programs and removing others that were unnecessarily set to launch automatically. He carefully consulted me by phone to make sure he wasn't cutting anything I needed or wanted. Again, I considered the session a success.
The only problem I saw in my tests was that when helping someone with a Vista machine, you may have to temporarily disable a security-warning feature called User Account Control, which pops up frequently and cuts off the connection.
CrossLoop eventually hopes to make money by charging the paid consultants in its network a fee. But it doesn't guarantee that they are effective or honest, and merely relies on the ratings of others who have used them. It is theoretically possible for such a person to steal your data or plant malware on your computer.
Still, if you are helping a friend or relative with a PC problem, or are willing to trust a well-rated stranger to give you help, CrossLoop is a simple, effective way to do the job.
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