It's pretty rare that a new product truly
surprises us. But today Amazon did just that, introducing Echo, a talking, listening piece of electronic
furniture. It's like having the internet on your kitchen table, cracking jokes
and settling bets, and it's the most innovative device Amazon's made in years.
Echo, ostensibly a speaker, is a deceptively
boring-looking little tube, as though Amazon's designers took an old Kindle and
rolled it into a cylinder, plugging its unremarkable guts with intelligent
software that talks to you. You say Echo's "wake word" to wake it
up—beginning what Amazon hopes will be a life-long (or at least, model
life-long) friendship. Want to know the news? Echo streams it. Need someone to
settle a bet? Echo calls up whatever information you need. Need something added
to your shopping list? Echo—and Amazon—would be happy to oblige.
It is the conversational internet. A tangible,
touchable piece of pseudo-furniture that filters data through a very
smart-looking piece of voice recognition. The web strung across your living
room—or better yet, kitchen. There's more potential in this little lightsaber
handle than we know quite what to do with.
A True
Assistant
The easiest way to describe Echo is by
comparing it (her?) to its peers. It's like Siri, but furniture. It's like
Cortana, except in your living room. It's like the voice recognition speaker Aether, or any
number of other voice-controlled devices you can put in your home, except it
does more. And it's made by Amazon.
Echo has plenty of peers, but all of them are
bundled with other devices. Siri and Cortana live on your phone. Google's voice
recognition is on your phone and computer. The genius of Echo is that it's a
more nimble, leaner version of a technology that's been caged up inside of
other devices for years. As Apple and Microsoft have struggled to engage
consumers in the idea of voice recognition for your phone or your computer or
your game console, Amazon snuck a device that puts essentially the same
software front and center for no other purpose than to chat with you. Oh, and
play you some tunes while it's at it.
Amazon has another advantage: It's an
alternative path, a kind of dark horse compared to three products that are so
similar, and similarly bound to compete with each other for market share. And
importantly, it'll be cheap as hell for Amazon Prime members:
Only $100, compared to a few
hundred bucks (at least) for a phone that grants you Siri or Cortana access. In
that sense, there's no other product on the market that can do what Echo does:
Put dedicated, seemingly reliable, truly hands-free voice recognition in your
home for a hundred bucks.
The IQ
Test Awaits
Of course, none of this means that Echo will
necessarily be a blockbuster success. As Tim Carmody pointed out on Twitter, the open question
is still the quality of the artificial intelligence that forms that connective
tissue of any of these systems. In fact, Echo may be a kind of litmus test
for Amazon. A $100 device that rolls out slowly (you have to request an invite)
will let the company cull data from across a broad range of users in a huge
range of environments. And down the line—say, when Amazon decides to put Echo
on the next Fire phone—its software will be battle-tested.
So Amazon has reversed the product pipeline of
its competitors. Apple and Microsoft and Google put their AI on your phones or
computers and have let it sit, improving it incrementally but never changing
where and how we interact with it. Amazon is putting that software on your
kitchen table—and in an app—and maybe someday, if it's good enough, it will be
absorbed into an operating system.
For Amazon's hardware team, this is an
important moment. Kindle's new Voyage e-reader was awesome, but crazily expensive, and its other dependable
e-reader options haven't broken any molds. Meanwhile, all its other successes
and failures have involved following in the footsteps of other companies: Fire
phone was a flop. Fire TV was well-received but limited by its price, andFire TV Stick has a powerful direct
competitor in the form of Chromecast. With Echo, the hardware team has hit
on a design paradigm that's pretty much terra incognita, and
they've made it inexpensive and accessible for just about everyone.
If it sucks, Echo could easily become yet
another product on a long, decades-old list of failed AI. If it works, it will
be world wide web floating through your house, the internet made tangible and
speakable and liveable. Either way, Amazon's trying something brand new. And
that's an exciting change of pace.
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